Refund Policy

The short version

You can cancel a subscription yourself, in the product, without emailing us. Refunds below are on top of any right you already have under the law of your country.

Contact us through this form.

Cancel a subscription

Open Account, then Billing, and press Cancel. The plan continues until the end of the month or year you already paid. You keep the stories you made. New stardust stop when the period ends. Stardust from a one-time purchase stay valid.

Full refund within 7 days

A subscriber's first payment can be refunded in full within 7 days, if no more than 100 stardust were used. 100 stardust is one full-day story, about 20% of a month's stardust.

Unused stardust from a one-time purchase can be refunded within 7 days of the purchase. Stardust that were used to make a story are not refunded, because the story has already been generated and delivered.

Always refunded

• A charge that went through twice for the same order.
• A story that failed to generate. The stardust are returned automatically. If money was taken and no stardust or story was delivered, we refund the money.
• A charge we cannot match to an order.

How to ask

Send a request through this form with the email on your account and the date of the charge. You can also start from Account, then Billing. We reply within 3 business days. Approved refunds go back to the same PayPal payment method, and can take several days to appear.

After 7 days

After 7 days we refund only duplicate charges, failed deliveries, and cases the law requires. Cancelling stops the next renewal. It does not refund the current period.

EU and UK

If you are in the EU or UK, you can withdraw from a digital purchase within 14 days. If you asked us to generate a story right away, that delivered part is not refundable, and we say so before you confirm.